Here at Shop.WorldCoffeeBeans.com we do everything possible so that you are satisfied with your purchase. That’s why we offer returns on all orders within 30 days from the date of your order. Please note, that the sale items and items bought with a 30% discount and more can't be returned.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines, intimate or sanitary goods, hazardous materials, or flammable liquids or gases, gift cards, downloadable software products, some health and personal care items, book with obvious signs of use, CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened, any item not in its original condition, is damaged or missing parts for reasons not due to our error, any item that is returned more than 30 days after delivery.
- Make sure the item is unused with the original tags still attached.
- Send an email to firstname.lastname@example.org with the order number, item title and reason for return for our reference.
- Send the item in the original package via your desired shipping carrier.
Customer may return the package to the designated shipping address only if the customer service staff have authorized the return. Please contact our customer service for further advice.
Out of Stock, Sizes and Missing Items
Faulty products can be returned if they have the following types of quality defects: stains, zipper malfunction, ripped or torn, poor quality materials, obvious color difference, a major difference between the photographed product and the product received. Some items may out of stock or there may be insufficient products to complete the order during the order processing stage. Our customer service staff will contact you and provide you with a status update.
To reduce the possibility of disputes, please take clear photographs of the items while placed on the ground and place a ruler or measuring tape to measure out the differently sized part. The photos should then be submitted to the after-sales team. We will provide a reply to your problems as soon as possible. Normally it will take 2-5 business days. Please note the following RMA criteria relating to size differences: Custom made an item: Deviation from the original size by over 2CM; Not custom made item: Deviation from the original size by over 3CM. Please ship the package to the address provided by the after-sales team. Customers have to cover the shipping fee for the package return. We will provide a PARTIAL (50%) refund as long we receive the return package; to help us, the customer should provide all relevant tracking information.
Missing or Wrong Items
A PARTIAL refund is offered for missing or wrongly shipped items. We will provide a reshipping service in the event of missing or wrongly shipped accessories, a PARTIAL refund on the item fare is offered in the event of accessories being unavailable for reshipping. Please be sure to open the parcel and check the contents before signing for the package.
Please ship the package to the designated address provided by the after-sales staff. Customers have to cover the shipping fee for the package return. We will provide a partial refund as long we receive the return package; to help us, the customer should provide all relevant tracking information.
Once the package is delivered to us, you will receive the amount to the same credit card/PayPal account that you used to make the purchase. Please allow 3-7 business days for us to accept your return and make the refund. The funds will be displayed in your bank account within 3-4 business days or sooner after we make the refund.
Due to the time difference, some requests need 72 hours to be processed.