Our supplier offer trackable shipping worldwide and each package is estimated to arrive between 7-50 business days after order is shipped. The time taken is usually shorter, but we do not have control over customs and are therefore not able to be responsible for delays that may occur.

Shipping Time

Approximately shipping takes

  • USA, Canada, UK, Europe*, Asia* (most countries) ~ 14 to 30 business days.
  • Australia, New Zealand, Mexico, South America*, Philippines, Indonesia, India, Turkey, Middle East, South Africa, Rest of the world ~ 14 to 40 business days.
  • *Columbia, Kuwait, Russia ~ 20 to 50 business days.

Shipping Fee

The shipping fees depend on the country of the supplier and the destination country of the customer. You can see all available option and its fee at the checkout page after you add products to the shopping cart.

Shipping fees include handling and packing fees as well as postage costs.

Custom fees are the responsibility of the customer. Please check with your local customs agency regarding fees. Also, kindly note that on rare occasions, customs agents may delay delivery of some packages.

Processing Time

Please note that packages are generally dispatched within 1-7 business days after receipt of payment and are shipped with tracking and drop-off without signature. The processing time should be added to the total delivery time. After your order has been processed, your package will then be picked up by our shipping company for dispatch. An email with your online tracking information** and details will then be sent to your email.

**Please note that the tracking system does not update during the transit period between countries, it will update again once it reaches the destination country.

Delayed

In very rare situations delivery may take longer than the stated. Unfortunately, we are unable to control shipping times and any unexpected delays that may occur en-route and we seek your understanding and patience should this occur. It could happen during the busier holiday seasons at the year's end (November to December months). In such cases, we will ship out a new package if there are no tracking updates for more than 50 business days.

Canceling an order

Once an order is placed, we will not be able to cancel it after 4 hours as your order might have already been processed. Please do drop us an email at shipping@worldcoffeebeans.com as soon as possible if you'd like to cancel an order that you have just made.

Unclaimed orders

We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of incorrect or insufficient address. Unclaimed items are subjected to a 30% restocking fee or redelivery fee to cover postage costs.

Separate packages

Since in our marketplace many suppliers from different countries an order may be split into different packages for any of the following reasons:

  • Certain items may be on backorder.
  • Weight restrictions by the post office.
  • Different designers/warehouse location.
  • Etc.

Payment

We currently accept Visa, Mastercard, Discover, American Express & PayPal. The information is encrypted and secure.

If you have any questions regarding shipping & payment please contact us at shipping@worldcoffeebeans.com.